Distributed for Brandeis University Press
CASE 5.3 The Interfaith Worker Rights Council Call Center
This case presents multiple operations challenges in a non-profit social services setting, with a focus on immigrant worker rights. The case inlcudes paid staff, volunteers, and executive leadership facing breakdowns in services to clients, legislators, advicates, and others. This is an excellent case for applying process-floew analysis in a social impact setting.
The Heller Social Impact Case Collection is available for purchase here.
Instructors may request the Teaching Notes for the book.
14 pages | 1 b/w figure, 3 b/w tables | 8.5 x 11 | © 2024
Economics and Business: Business--Business Economics and Management Studies
Education: Higher Education
